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Refund Policy

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Last Updated: June 1st, 2025

At Coating USA Inc., we stand behind the quality of our products and are committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds or returns may be accepted for products purchased from us, either directly or through authorized representatives.

1. General Policy

All sales are considered final once products have been shipped or delivered, except as provided in this Refund Policy or otherwise required by applicable law. Coating USA Inc. may, at its sole discretion, approve a return or refund in cases involving defective, damaged, or incorrectly shipped products.

2. Eligibility for Returns or Refunds

Refunds or returns may be accepted under the following conditions:

  • The product was purchased directly from Coating USA Inc. or an authorized distributor.

  • The request for return or refund is submitted within 30 days of the invoice date.

  • The product is unused, unopened, and in resalable condition.

  • The original proof of purchase or invoice is provided.

  • The product is not a special-order, custom, or tinted item, which are non-returnable.

 
Requests that do not meet these criteria may be declined or subject to restocking fees.

3. Defective or Damaged Products

If you receive a defective or damaged product, please notify us within 7 business days of delivery. Coating USA Inc. will evaluate the claim and may, at our discretion:
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  • Replace the defective product,

  • Issue a full or partial refund, or

  • Offer store credit toward future purchases.

 
All replacements or refunds will be processed after inspection and verification.

4. Non-Returnable Products

The following items are not eligible for return or refund:
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  • Custom-tinted coatings, special-order materials, or made-to-order products.

  • Opened containers, used materials, or items showing signs of installation.

  • Products damaged due to improper storage, handling, or application.

  • Clearance or “as-is” items marked as final sale.

5. Return Authorization

All returns require a Return Merchandise Authorization (RMA) issued by Coating USA Inc. Unauthorized returns will not be accepted or credited. To obtain an RMA, please contact our customer service department using the contact information below. Returned goods must be shipped prepaid and may be subject to a 15–25% restocking fee, depending on product type and condition.

6. Refund Processing

Approved refunds will be processed to the original form of payment within 10–15 business days after receipt and inspection of returned items. Shipping and handling charges are non-refundable unless the return is due to our error.

7. California Consumer Rights

For customers located in California, this policy complies with the California Civil Code and Consumer Legal Remedies Act (CLRA). Consumers retain all rights under applicable California and federal law. Nothing in this policy limits your statutory rights regarding defective or non-conforming products.

8. Limitation of Liability

Coating USA Inc. is not responsible for indirect, incidental, or consequential damages resulting from product use, handling, or return. Refunds are limited to the original purchase price of the product.

9. Contact Us

For questions or to initiate a return or refund request, please contact:
📧 E-Mail: Info@CoatingUSAinc.com 
📞 [Insert Phone Number]
📍 21660 Lassen St. Chatsworth CA, 91311

Disclaimer

This Refund Policy is intended to comply with all applicable U.S. and California consumer protection laws. Coating USA Inc. reserves the right to update or modify this policy at any time without prior notice. The version posted on our website shall be deemed the current and enforceable version.

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