Privacy Policy

Examples of information we may collect include:

• Identifiers and contact details such as name, email, phone, postal address, IP address, and device identifiers.

• Business and commercial information such as company name, role, quotes, orders, invoices, delivery instructions, warranty registrations, and customer service history.

• Payment‑related information such as billing address and limited payment details processed by third‑party processors (we do not store full card numbers).

• Internet or network activity such as pages viewed, links clicked, referring and exit pages, timestamps, and error logs.

• Approximate geolocation derived from your IP address to tailor content and for security.

• Professional information such as licenses or trade credentials you provide.

• Inferences drawn from your interactions to help tailor communications and improve the Sites.

Providing some information is optional, but certain features (for example, responding to a quote request or fulfilling an order) may require it.

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How We Use Information

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We use personal information to operate, maintain, and improve the Sites and our services; verify identity; open and manage accounts; process quotes, orders, deliveries, returns, and payments; provide product, warranty, and customer support; send transactional messages and—where permitted or with consent—marketing communications you can opt out of at any time; perform analytics, quality assurance, and research; detect, investigate, and prevent fraud, security incidents, and misuse; comply with law and enforce our agreements; and support corporate transactions (such as mergers or acquisitions) as allowed by law.

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How We Disclose Information

 

We disclose personal information as needed to:

 

• Service providers and contractors that perform services for us (for example, hosting and IT support, analytics, email/SMS tools, CRM/ERP, payment processors, shipping carriers like USPS/UPS/FedEx, auditors, and professional advisors). These parties are contractually limited to using information only to provide services to us.

• Affiliates and business partners involved in fulfilling your requests or supporting operations.

• Authorities and others when required by law or to protect rights, safety, and property.

• Successors or assignees in connection with corporate transactions.

 

We do not allow third parties to collect personal information on our Sites for their own advertising purposes without your permission.

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Your Choices

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Marketing Communications: You can unsubscribe from marketing emails using the link in our messages or by contacting privacy@coatingsusainc.com. If we offer SMS updates, you can opt out by replying STOP (carrier rates may apply). Transactional or service messages may still be sent.

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Cookies and analytics. You can manage cookies via our banner or preferences center (if presented), your browser settings, and third‑party tools such as Google’s opt‑out add‑on. Disabling cookies may impact site functionality. We do not respond to browser Do Not Track signals at this time.

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Nevada opt. out. We do not sell covered information as defined under Nevada law. If our practices change, Nevada residents may submit a sale opt‑out request to privacy@coatingsusainc.com.

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California Privacy Rights (CPRA)

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If you are a California resident, subject to exceptions, you may have the right to know/access categories and specific pieces of personal information we collected; correct inaccurate personal information; delete personal information; opt out of sale or sharing of personal information for cross‑context behavioral advertising; limit the use and disclosure of sensitive personal information (if collected); and be free from discrimination for exercising rights.

**How to submit a request. You can email privacy@coatingsusainc.com or call 661-904-8944. We will verify your request (which may include verifying identity and residency) and respond within the timeframes required by law. You may designate an authorized agent with appropriate documentation

 

Notice at Collection. We collect identifiers, business and commercial information, internet/network activity, approximate geolocation, professional information, payment information (via processors), and limited inferences for the purposes described above, including to provide and improve services; manage accounts and orders; support customer service and warranties; perform analytics; ensure security and prevent fraud; comply with law; and conduct marketing with consent or opt‑out. We retain personal information only as long as reasonably necessary for these purposes or as required by law (for example, tax and invoice records are often retained for about 7 years).

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Sale/Sharing Status. We do not sell personal information and do not share it for cross‑context behavioral advertising. If our practices change, we will update this policy and provide required opt‑out mechanisms (for example, a “Do Not Sell or Share My Personal Information” link and cookie preferences).

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Financial incentives. We do not offer programs that provide price or service differences related to the collection, retention, or sale/sharing of personal information. If we introduce such a program, we will provide required notices and obtain consent.

 

Sensitive information. We do not intentionally collect sensitive personal information (such as precise geolocation, government IDs, or health data) through the Sites. If a business process requires such data, we will provide a separate notice and limit use and disclosure as required by law.

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Cookies and Similar Technologies

 

We and our providers use cookies, pixels, and local storage to operate the Sites, remember preferences, analyze traffic, measure campaign performance, and—if implemented—deliver or measure advertising. Typical categories include strictly necessary, functional, performance/analytics, and advertising. Your cookie banner should present clear choices and allow you to change preferences at any time.

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Data Retention

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We retain personal information only for as long as needed to achieve the purposes described, to meet legal, accounting, and reporting requirements, to resolve disputes, and to enforce agreements. When information is no longer needed, we take steps to delete, de‑identify, or aggregate it where feasible.

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Security

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We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, such as access controls, encryption in transit where appropriate, employee training, and vendor due diligence. No method of transmission or storage is completely secure.

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Children’s Privacy

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The Sites are not directed to children under 16, and we do not knowingly collect personal information from them. If we learn that a child under 16 has provided personal information, we will delete it.

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International Users

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We operate in the United States. If you access the Sites from outside the U.S., your information may be processed in the U.S., where laws may differ from those in your jurisdiction.

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Third‑Party Links and Tools

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The Sites may link to or integrate third‑party websites, plug‑ins, or services (for example, carriers, payment processors, trade resources, or social media). Their privacy practices are governed by their own policies; review those policies before providing personal information.

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Changes to This Policy

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We may update this policy periodically. The effective date above reflects the latest revision. If we make material changes, we will post them on the Sites and, where required, provide additional notice.

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Contact Us

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Email: privacy@coatingsusainc.com
Mail: Coatings USA Inc., Attn: Privacy, 21610 Lassen St., Chatsworth, CA 91311
Phone: +1 (661)-904-8944

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